Terms of Service and Privacy Policy

Brilliant Visa Services is a private, independent service provider offering administrative and application-support services.

Depending on the service purchased, our services may include:

• Form filling and application preparation
• Document checking
• Document uploading
• Appointment booking assistance
• Application assistance
• Application checking
• Post-submission support
• Application status checking
• Correspondence with relevant authorities where specifically authorised
• OCI application assistance
• Other administrative services specifically agreed with the Client
• Different services carry different fees and levels of assistance.

Payment for one service does not automatically include any additional, subsequent or unrelated service.

Fees are charged for the specific service selected and agreed with the Client.

Unless otherwise agreed in writing, our fees are generally a one-time fee per service or application.

Government fees, visa fees, biometric fees, appointment fees, courier fees and other third-party charges are separate unless expressly stated as included in our quotation or invoice.

Our service fee is for our work and assistance and is separate from any fee charged by an embassy, consulate, visa centre, government authority or other third party.

Fees are charged for the specific service requested. Upon payment and/or instruction to proceed, work may commence immediately.

For the purpose of these Terms, work may be deemed to have commenced as soon as we:

• request documents or information from you;
• receive or review your documents;
• review information supplied by you;
• provide document or application guidance;
• begin preparing or completing a form;
• begin preparing an application;
• upload or prepare documents for uploading;
• arrange or attempt to arrange an appointment;
• provide consultation or assistance relating to the requested service;
• communicate with a relevant authority on your behalf;
• carry out research or administrative work;
• provide post-submission assistance; or
• carry out any other work connected with the service purchased.

Once work has commenced, cancellation may result in some or all of the fee paid being retained to cover work already undertaken and services already supplied.

The amount, if any, retained following cancellation will depend upon the work undertaken and services supplied and will always be subject to applicable UK consumer law.

Due to the nature of our services, work may begin immediately after payment or receipt of instructions.

Where you request that we begin providing the service before the expiry of any applicable statutory cancellation period, you expressly request that the service commence immediately.

Where permitted by law, if you subsequently cancel, you may be required to pay for the proportion of the service already supplied up to the time of cancellation.

Where substantial work has already been completed, there may be little or no amount refundable, depending upon the circumstances and applicable law.

No automatic refund applies simply because:

• you change your mind;
• you dont have the required document ;
• you decide not to travel;
• your circumstances change;
• you decide not to submit the application;
• you obtain an appointment independently;
• you decide to use another service provider;
• you no longer require the service;
• you fail to provide documents or information;
• you fail to attend an appointment;
• your application is refused or rejected by an authority; or
• the relevant authority delays or changes its procedures.

This does not remove or restrict any statutory right to a refund, cancellation or other remedy which cannot lawfully be excluded.

Nothing in these Terms is intended to exclude, restrict or override your statutory rights under applicable UK consumer law.

Where applicable, the Client expressly requests that Brilliant Visa Services commence work immediately rather than waiting until the expiry of any applicable cancellation period.

By making payment and/or instructing us to proceed, the Client acknowledges that work may therefore begin immediately.

The Client understands that cancellation after work has commenced may result in charges for work already undertaken and services already supplied, subject to applicable law.

Where a service is fully performed following the Client's express request for immediate performance and the legal requirements for loss of any applicable cancellation right have been satisfied, any applicable statutory cancellation right may cease where permitted by law.

Brilliant Visa Services does not make any guarantee regarding:

• approval;
• refusal;
• visa issuance;
• OCI approval;
• appointment availability;
• processing time;
• decision by an authority;
• request for additional documents; or
• any other outcome controlled by a third party.

All final decisions remain solely with the relevant embassy, consulate, government department, visa centre or other competent authority.

Our service is assistance; it is not a guarantee of a particular result.

Applications are prepared using information and documents supplied by the Client.

You are responsible for ensuring that all information and documents supplied to us are:

• accurate;
• complete;
• genuine;
• current; and
• legally capable of being submitted.

We are entitled to rely upon the information and documents provided by you.

If you provide incorrect, incomplete or misleading information, this may affect the application and/or the service we are able to provide.

Where we prepare or assist with an application, you remain responsible for checking the completed application before submission.

You should carefully check:

• your name;
• date of birth;
• passport details;
• addresses;
• travel dates;
• employment details;
• financial information;
• family details;
• supporting documents;
• answers to questions; and
• all declarations.
• You must notify us of any errors or changes before submission.

Once an application has been submitted online, changes may not be possible or may require a new application or additional work.

Additional work caused by changes requested by the Client may be chargeable.

Where the relevant authority requires the applicant to personally attend a Visa Application Centre, embassy, consulate or other location, the Client remains responsible for attending and completing all required procedures.

This may include:

• biometric enrolment;
• identity verification;
• document submission;
• interviews;
• signatures;
• photographs; and
• other procedures required by the relevant authority.

We cannot attend or complete procedures that legally require the applicant's personal attendance.

All appointments are subject to availability and are controlled by the relevant authority or appointment system.

We cannot guarantee that a particular date or time will be available.

Booking assistance does not guarantee that an application will be successful.

Once an appointment has been booked, requests for changes or rescheduling may incur additional charges and may also be subject to the rules and charges of the relevant authority.

The Client is responsible for checking appointment confirmations and attending appointments on time.

Clients are strongly advised to contact us at least two working days before their appointment if they require assistance in confirming that arrangements are in order.

If you:

• miss an appointment;
• fail to provide requested information;
• fail to provide documents;
• become uncontactable;
• fail to respond to our requests; or
• leave an application inactive for an extended period,
• we may treat the service as inactive.

Where a file remains inactive for three months or more, we reserve the right to close the file.

Subject to applicable legal and data-retention requirements, documents that are no longer required may then be securely destroyed or deleted.

If you later wish to restart the service, additional charges may apply and a new appointment or application may be required.

Any changes to information or instructions must be notified to us as soon as possible.

If changes are requested after preparation has commenced, additional work and charges may apply.

If an application has already been submitted, we cannot guarantee that changes will be possible.

Any changes will be subject to the rules and procedures of the relevant authority.

Processing times are determined by the relevant authority and can vary considerably.

We have no control over government or visa authority processing times.

We cannot guarantee that an application will be processed within a particular period.

Delays caused by an embassy, consulate, visa centre, government department, courier or other third party are outside our control.

Brilliant Visa Services does not claim to have special connections, influence or preferential access to any embassy, consulate, visa centre, government department or immigration authority.

We do not guarantee that any authority will give an application preferential treatment.

Our services are primarily administrative and application-support services.

They may include form filling, application preparation, document checking, uploading, appointment assistance and related administrative work.

Unless expressly confirmed otherwise in writing, our services do not constitute regulated immigration advice or legal representation.

Where immigration advice is required, Clients should obtain advice from an appropriately authorised immigration adviser or solicitor.

OCI assistance and consultancy are chargeable services unless expressly stated otherwise.

Any assistance is based on the information and documents supplied by the Client and our understanding and experience of the relevant procedures.

We do not guarantee OCI approval or any particular outcome.

All final decisions remain with the relevant authorities.

Post-submission services are only provided where specifically purchased and paid for.

Depending on the service purchased, we may assist with:

• application status enquiries;
• correspondence;
• contacting the relevant authority;
• follow-up requests;
• appointment-related enquiries; or
• other agreed post-submission assistance.

We cannot guarantee that the authority will respond, provide information, reconsider a decision or produce a favourable outcome.

Where specifically authorised and paid for, you may authorise us to contact relevant authorities by:

• email;
• telephone;
• online communication;
• post; or
• other permitted communication methods.

We may communicate for and on behalf of the Client in relation to the agreed service.

Our ability to obtain information or assistance remains dependent upon the policies and procedures of the relevant authority.

The Client remains responsible for the authenticity and accuracy of all documents submitted.

We do not guarantee the authenticity of documents supplied by Clients.

If we reasonably believe that a document or information may be false, misleading, incomplete or unlawful, we reserve the right to refuse to use it or to suspend or terminate the service.

The Client remains responsible for all documents and declarations submitted in their name.

We process Client information only for lawful purposes connected with providing our services, administering customer records, complying with legal obligations and other purposes permitted by applicable data protection law.

Information may be processed using our computers, telephones, email systems, cloud systems and reputable third-party tools where reasonably necessary to provide the service.

We take reasonable security measures to protect Client information.

Information will not knowingly be sold or disclosed to another company for its own purposes without an appropriate lawful basis.

Further information is provided in our Privacy Notice.

We may retain basic customer information such as name, email address and telephone number where necessary for customer records, administration, legal compliance or other lawful purposes.

Where marketing communications are sent, these will be handled in accordance with applicable data protection and electronic marketing requirements.

Clients may contact us regarding marketing preferences where applicable.

In providing our services, we may use reputable third-party online tools for administrative purposes, including document or image resizing, conversion or formatting.

Where such tools are used, we take reasonable steps to use appropriate and reputable providers and to protect Client information.

Our normal office hours are:

• Monday to Friday: 8:30am to 4:00pm
• excluding UK and India public holidays, unless otherwise communicated.

We aim to respond to Clients within a reasonable period during normal working hours.

Clients should not rely solely on our service where an urgent matter requires direct contact with a government authority or visa centre.

In an emergency or urgent situation, the Client should contact the relevant authority directly where appropriate.

Our ability to provide the service depends upon the Client providing accurate information, documents and instructions within the required time.

We are not responsible for delays or problems caused by:

• late documents;
• missing information;
• inaccurate information;
• failure to respond;
• missed appointments;
• failure to attend biometric appointments;
• failure to follow instructions; or
• other matters within the Client's control.

We reserve the right to suspend or terminate services where we reasonably believe that continuing the service would be:

• unlawful;
• inappropriate;
• unsafe;
• impossible;
• contrary to our operational requirements; or
• affected by abusive, threatening, intimidating or harassing behaviour.

Where services are terminated, any refund or payment due will be considered according to the services already supplied, work already undertaken, the agreed terms and applicable UK consumer law.

We expect Clients to communicate with our staff respectfully and professionally.

We do not tolerate threatening, abusive, intimidating, discriminatory or harassing behaviour.

Where such behaviour occurs, we reserve the right to suspend or terminate communication or services.

The Client remains responsible for charges relating to services already supplied, subject to applicable UK consumer law.

Brilliant Visa Services is an independent private business.

We are not affiliated with, owned by, endorsed by or officially connected with VFS Global, the High Commission of India, embassies, consulates, government departments or other relevant authorities, unless expressly stated otherwise.

We are a private service provider only.

Any complaint, concern or request for clarification should be made in writing.

Please contact:

• Email: brillianttraders@outlook.com
• We will consider complaints fairly and respond within a reasonable period.

Our fees are paid for the specific service requested and for the work undertaken in providing that service.

Once work has commenced, cancellation does not automatically entitle the Client to a full refund.

Work may be deemed to have commenced upon:

• requesting documents;
• receiving documents;
• reviewing documents;
• providing document advice;
• providing application guidance;
• preparing forms;
• preparing an application;
• arranging an appointment;
• attempting to arrange an appointment;
• uploading documents;
• corresponding with an authority;
• conducting research; or
• carrying out any other work connected with the service.

Where the Client cancels after work has commenced, we may retain an amount reasonably attributable to work already undertaken and services already supplied, subject to applicable UK consumer law.

Where a service has been fully performed in accordance with the Client's express request and the applicable legal requirements have been satisfied, any applicable statutory cancellation right may cease where permitted by law.

A refusal, rejection, delay or unsuccessful outcome by a government or other authority does not, by itself, mean that our service was not provided.

Government and third-party fees are generally non-refundable where the relevant authority or third party does not provide a refund.

Nothing in this Refund Policy removes or restricts any consumer right that cannot legally be removed or restricted.

By making payment, signing an agreement, submitting an online instruction, sending an instruction by email or message, or otherwise asking us to proceed, the Client confirms that they have had an opportunity to read and accept these Terms.

Where the Client asks us to begin immediately, the Client expressly requests that the service commence without waiting for any applicable cancellation period to expire.

The Client understands that cancellation after work has commenced may result in some or all of the fee being retained to cover work already undertaken and services already supplied, subject to applicable UK consumer law.

FINAL ACKNOWLEDGEMENT

BY PROCEEDING WITH PAYMENT AND/OR INSTRUCTING BRILLIANT VISA SERVICES TO COMMENCE WORK, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THESE TERMS OF BUSINESS, INCLUDING THE SERVICE COMMENCEMENT, CANCELLATION AND REFUND POLICY.

PLEASE ONLY MAKE PAYMENT OR AUTHORISE US TO COMMENCE WORK IF YOU AGREE TO THESE TERMS.

Brilliant Visa Services

Email: brillianttraders@outlook.com

Office Hours: Monday–Friday, 8:30am–4:00pm

Independent Private Service Provider